Support

Support Center

Help for authorized users of SPARK b.o.s.s. and its connected integrations.

How to get help

Start with your company's SPARK administrator — they manage your access and permissions. You can also email support@sparkboss.app. Include your company name, the time the problem happened and the exact message shown.

Never send passwords, keys or secrets, sign-in codes or tokens, call recordings, or the contents of calls and messages. The SPARK team will never ask for them.

Staff sign in at sparkboss.app with a work email on a domain their company has verified.
If you forgot your password, use "Forgot password" on the sign-in page or ask your administrator to reset it.
If you belong to more than one company, choose the company after signing in.

Connected integrations

Each integration is connected separately for one company by someone with permission, and can be disconnected at any time from Settings → Integrations. See the Integrations overview and the Documentation.

Zoom Phone

The Zoom Phone core integration reconciles users/extensions, numbers and account call history, with signed call events as the fast path. Voicemail, SMS and external media retrieval are not released. It is being prepared and tested. Full instructions are in the Zoom Phone integration guide.

Check the status

Signed-in users with permission can open Settings → Integrations → Zoom Phone to see whether the connection is active and which Zoom account it uses, who connected it and when, when the last update arrived, updates waiting or needing a person, and the scopes Zoom allowed.

Required Zoom access

A Zoom account owner or administrator must approve the app. Users without Zoom admin rights see a Zoom error or a request-approval screen.

Common sign-in and permission errors

"This Zoom sign-in took too long" — the sign-in link expired. Start again.
"This sign-in link was already used" — each link works once. Start again.
"You switched company during sign-in" — switch back to the company you started with and start again.
"This sign-in was started by someone else" — the person who presses Connect must finish on Zoom.
"You are not allowed to connect Zoom" — ask your SPARK administrator for the Connect Zoom permission.
Zoom account already connected to another company — one Zoom account connects to one SPARK company.
"Connect from sparkboss.app" — Zoom returns only to sparkboss.app. Sign in there.

Updates not arriving

Check that the connection is active and that "Last update from Zoom" changes after a test call.
Confirm the person's Zoom user has a Zoom Phone license.
Have an authorized company employee press Sync with Zoom now and inspect API evidence: endpoint, attempt ID, HTTP result, count and Zoom request ID. Connected or a webhook update alone does not prove an API call. Zero history requires checking Zoom seed calls and the fixed window.
Failed updates retry automatically after 1, 5, 15, 60, 240 and 720 minutes, then wait for a person. Users with permission can press Retry stuck updates.
Calls are matched to customers only by an exact phone number in the same company. Unmatched calls still appear.

Reconnect or disconnect

Press Reconnect Zoom on the Zoom Phone settings page to approve again. To stop the integration, press Disconnect there, then also remove the app in Zoom — removing it in Zoom alone does not yet disconnect SPARK.

Privacy and data requests

See the privacy policy, including how to exercise your privacy rights, or email privacy@sparkboss.app. The terms of use also apply.