SPARK b.o.s.s.

When Everything Just Clicks!

A business operating system that connects daily operations, people, customers, inventory, communications and governed AI — so every part of the business works from the same records.

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One connected business

Each area reads and writes the same shared records instead of keeping its own copies.

Sales and customer records

One customer record shared by quotes, orders, invoices and history.

Products, inventory and purchasing

Stock by location, receiving, purchase orders and catalog.

Delivery, scheduling and service

Work starts from the order or service call, with suggested openings.

Warranty, claims and damage

Guided cases with photos, decisions and a full trail.

Communications and SPARK Phone

Tasks, messages and call follow-ups tied to the right customer.

Websites and customer experiences

Company websites and a private customer portal.

Reporting and governed AI

Reports and activity history, with AI that stays inside permissions.

AI throughout the business

SPARK AI teammates can assist, look things up, point out what needs attention, suggest next steps, route work and draft follow-ups. They act only within the explicit permissions of the person and company they are working for, and important changes wait for a person to approve them.

AI does not invent records, does not see another company's data and does not get more access than the person asking. Capabilities are being expanded and tested in stages during private development.

Designed for real operations

SPARK is being built first for independent appliance retailers — the showroom, warehouse, delivery trucks and service vans — with the people who do the work giving feedback along the way.

The architecture separates companies, modules and permissions so it can support other home-service industries in the future. No other industry editions are available today.

Integrations with clear ownership

SPARK runs it

SPARK is the system of record for the workflow.

An outside system runs it

The company keeps its current system; SPARK exchanges data safely.

Both share it

Shared under explicit rules for which system owns each piece of information.

Zoom Phone is an integration currently being prepared and tested. About integrations

Security built into the foundation

Company separation

Each company's records are separated and enforced by the database.

Permissions

People see and change only what their role and personal permissions allow.

Activity history

Changes, corrections and approvals are kept as history rather than overwritten.

Approvals

Sensitive actions require a person with the right permission.

Sandboxes

Each company gets a separate practice company for training and testing.

Governed integrations

Outside connections are authorized per company and can be disconnected.

How SPARK protects data

In private development

SPARK b.o.s.s. is currently in private development and controlled testing. Access is limited to authorized users of participating companies.

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