Platform
One operating system, many connected modules
SPARK is organized into modules a company can turn on as it needs them. Every module works from the same shared records and respects the same permissions.
Areas of the business
These areas exist in SPARK today and are in private development and controlled testing. Capabilities change as testing continues.
Sales
Quotes, orders, invoices, a counter register and customer purchase history.
Customers
One shared customer record with addresses, history and linked work.
Inventory and warehouse
Receiving, put-away, stock by location, transfers, counts and returns.
Purchasing
Suppliers, purchase orders and catalog review.
Delivery and dispatch
Delivery and service work created from orders and service calls, route planning and load checks.
Service
Service calls, field follow-ups and problem reporting.
Warranty, claims and damage
Guided cases with photos and decisions.
Team
Schedules, time clock, time-correction requests and pay review. Payroll itself stays in the company's payroll system.
Communications
Tasks, notifications and messages.
SPARK Phone
A call workspace with follow-ups. The Zoom Phone connection is being prepared and tested.
Websites and customer portal
Company websites and a private portal for customers' appliances and requests.
Reports and activity history
Reports and one company-wide history of changes and approvals.
Training
Guided tutorials and a separate practice company.
How it fits together
Shared records
A customer, product or job is recorded once and linked wherever it is used.
Corrections, not erasures
Mistakes are corrected with a recorded reason, keeping the original history.
Modules per company
Each company has its own module access; turning a module off does not expose or erase data.
In private development
SPARK b.o.s.s. is currently in private development and controlled testing. Access is limited to authorized users of participating companies.
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